Application Support Specialist

Logo Helvetia
Header Netcetera Header Netcetera

Application Support Specialist

Skopje

We are looking for a highly responsible Application Support Specialist for our office in Skopje. High level of service quality is of utmost importance to us, so this position offers a chance for you to excel in meeting our customers' requirements and offer flawless service. As part of the team, you will provide technical support for our customers' applications.
Netcetera supports continuous professional development. The strongest points of our community are respect, loyalty, reliability and commitment. We commit to culture, education, recreation and society. Netcetera specialists are part of an extensive network within the IT industry. Apply and be part of a customer-oriented culture.

Your tasks

  • Monitoring of the services we provide to our customers
  • Incident management and documentation
  • Troubleshooting, documenting, reproducing and following up on issues or requests reported by the customers
  • Communication with the customers to understand the problem and internal communication with the other team members to effectively solve it
  • Proactively analyze application logs to detect the problem
  • Maintain the support documentation (runbook) to keep it up-to-date
  • Monthly pre-scheduled and ad hoc reporting
  • 24/7 technical customer support and working in shifts

Your profile

  • Have know-how and experience with Windows and Linux environment
  • Basic knowledge of network concepts and ability to follow and troubleshoot network problems
  • Experience in monitoring of systems and services (Check_mk or Pingdom)
  • Knowledge of SQL database querying, log analysis, simple code analysis
  • Application and web server management experience (Tomcat, Apache HTTP) would be considered as an advantage
  • Previous experience in providing technical support would be considered as an advantage
  • Good communication skills, excellent spoken and written English
  • Up-to-date technical knowledge / IT background: formal or informal
  • Team player with ability to learn fast and adapt to changes
  • Attitude for solving problems and acting on own initiative
  • Ability to stay calm and work under pressure
  • Knowledge of spoken and written German would be an advantage

Valid until 08.10.2020

Our benefits

Around the globe

We are an international and multicultural team of professionals. You will learn about different approaches and work cultures and benefit from the expert knowledge of your colleagues.

Flexible work hours 

Your health and happiness are our top priorities. That's why you can arrange your working hours and locations flexibly and balance them with your private life.

Free snacks and drinks

We not only quench your thirst for knowledge: To keep your energy high, we offer delicious snacks and drinks in our offices.

Latest technologies

Have a say in fashioning your job and personal development: Our employees work with the latest technologies, sometimes also in the fields of Augmented Reality, Machine Learning or Blockchain.

Community

Our employees enjoy the fact that they can count on every member of our community. We maintain the team spirit even outside work with team outings and parties.

Design your work environment

You can expect flexible workplace design in spacious and light offices. Working at home or at other Netcetera offices is possible, changing projects and teams provide a creative and productive work environment that lets you grow.

Your Contact

Ivan Ivanovski

Ivan Ivanovski

Head of Application Support
+389 2 315 4412

Our location

Netcetera
Ul. Partizanski Odredi 72a
Skopje 1000
North Macedonia

+389 2 3064 532

The Netcetera Community

We are a team of experts who work together to design and develop software. Founded in 1996 in Switzerland, our more than 600 employees are working with the latest technologies in Germany, Liechtenstein, North Macedonia, Austria and in the United Arab Emirates.
In addition to professionalism and internationality, we foster close and supportive exchange among colleagues. At Netcetera, we share our expertise and appreciate different approaches and working cultures. We strengthen our team spirit and enthusiasm for what we do through changing projects and teams as well as outings and events.
More info: netcetera.com

Netcetera as Employer