Customer Support Engineer (Java)

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Customer Support Engineer (Java)

Zurich, 80 - 100%

We are looking for an experienced Customer Support Engineer with software and system engineering skills!

The ideal candidate will be responsible for the reliability of our software while working in a dynamic environment, driven by customers' requirements. Our teams work with SAFe development methodologies and use the latest technology.

Be a part of Netcetera, the market leader in 3DS in the DACH region, committed to enhancing the security of online credit card payments and ensuring reliable processing of payments for consumers.

We are operating a high availability, service-oriented architecture with 50+ applications over multiple datacenters. Join us and be part of a client-oriented culture and a fast-growing community with ambitious plans.

Your tasks

  • Working on numerous Java applications running on many hosts on multiple environments
  • Working with customers on new requirements and change requests
  • Continuous Improvement of the architecture, build, deployment- and monitoring process
  • Migration of all services into cloud-enabled services
  • Providing knowledge transfer to the 1st level support team for operational topics

Your profile

  • 2+ years of experience in the development and deployment of applications (Java, Spring, Linux)
  • System engineering skills (Linux, networking, security) and experience with relational databases and SQL
  • Solid analytical and troubleshooting skills
  • Fluent in English (written and spoken), knowledge of German is desirable
  • Bachelor's or master's degree in computer science or software engineering or relevant field

We will only consider direct applications for this vacancy.

About Netcetera

We do the planning and scheduling of the entire Swiss and international rail systems, publishing of digital content for media and digitalisation of healthcare processes, including the use of augmented reality in medicine - all with our software.

With 25 years of experience in the FinTech industry, our solutions range from bank processing, credit card payment clearing to internet and mobile banking. Proud of the fact that majority of Swiss banking institutions offer our mobile banking services to their customers.

20 years a leader in secure digital payments - we offer innovative digital payment solutions with a strong focus on convenience, security and mobile use. 37+ mil cards are protected by our 3DS at 300+ bank institutions.
As a leading Swiss software company, we support our customers worldwide with trend-setting products and custom software. We cover the entire IT service lifecycle, from strategy to implementation and operation. A balanced combination of cutting-edge technology and proven standards ensures investment security, from large-scale projects to innovative start-ups.

Our more than 800 employees have one common goal: to help our customers reach their digital business targets.
Our headquarters is in Zurich, Switzerland, with additional locations in Europe, Asia and the Middle East.

More info:

Our benefits

Around the globe

We are an international and multicultural team of professionals. You will learn about different approaches and work cultures and benefit from the expert knowledge of your colleagues.

Flexible work hoursĀ 

Your health and happiness are our top priorities. That's why you can arrange your working hours and locations flexibly and balance them with your private life.

Free snacks and drinks

We not only quench your thirst for knowledge: To keep your energy high, we offer delicious snacks and drinks in our offices.

Latest technologies

Have a say in fashioning your job and personal development: Our employees work with the latest technologies, sometimes also in the fields of Augmented Reality, Machine Learning or Blockchain.


Our employees enjoy the fact that they can count on every member of our community. We maintain the team spirit even outside work with team outings and parties.

Design your work environment

You can expect flexible workplace design in spacious and light offices. Working at home or at other Netcetera offices is possible, changing projects and teams provide a creative and productive work environment that lets you grow.

Your Contact

Sarah Perugini

Sarah Perugini

Funktion: Senior Human Capital Manager
+41 44 297 55 55

Apply now
Apply now

Our location

Netcetera AG
Zypressenstrasse 71
8004 Zurich

+41 44 297 55 55

Netcetera as Employer