Service Desk Engineer

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Service Desk Engineer


For our branch in Skopje we are looking for a friendly, initiative, service and customer-oriented personality who supports operating and maintaining our IT infrastructure. As First Level Supporter you serve primarily the Netcetera employees and help with the smooth and professional delivery of services.

Your tasks

  • Handling requests sent to ServiceDesk via ticketing system, phone or direct approach from other employees
  • Constantly updating Service Desk documentation and proposing improvements and optimizations
  • Basic system administration tasks, e.g. client OS setup, manage users and groups, resolve network and workplace issues
  • Managing hardware inventory (receive, document and distribute the hardware)
  • Supporting company events

Your profile

  • Degree in computer science or equivalent
  • Fluent in English (written and spoken)
  • Experience with infrastructure based on Windows 10, Microsoft Office and other workplace applications
  • Basic knowledge from MacOS and Linux System Administration
  • Software Deployment and Patch Management with Microsoft System Center Configuration Manager would be a plus

Valid until 31.03.2020

Our benefits

Around the globe

We are an international and multicultural team of professionals. You will learn about different approaches and work cultures and benefit from the expert knowledge of your colleagues.

Flexible work hours 

Your health and happiness are our top priorities. That's why you can arrange your working hours and locations flexibly and balance them with your private life.

Free snacks and drinks

We not only quench your thirst for knowledge: To keep your energy high, we offer delicious snacks and drinks in our offices.

Latest technologies

Have a say in fashioning your job and personal development: Our employees work with the latest technologies, sometimes also in the fields of Augmented Reality, Machine Learning or Blockchain.


Our employees enjoy the fact that they can count on every member of our community. We maintain the team spirit even outside work with team outings and parties.

Design your work environment

You can expect flexible workplace design in spacious and light offices. Working at home or at other Netcetera offices is possible, changing projects and teams provide a creative and productive work environment that lets you grow.

Your Contact

Vlado Peshov

Vlado Peshov

Senior System Engineer

Our location

Ul. Partizanski Odredi 72a
Skopje 1000
North Macedonia

+389 2 3064 532

The Netcetera Community

We are a team of experts who work together to design and develop software. Founded in 1996 in Switzerland, our more than 500 employees are working with the latest technologies in Germany, Liechtenstein, North Macedonia, Austria and in the United Arab Emirates.
In addition to professionalism and internationality, we foster close and supportive exchange among colleagues. At Netcetera, we share our expertise and appreciate different approaches and working cultures. We strengthen our team spirit and enthusiasm for what we do through changing projects and teams as well as outings and events.
More info:

Netcetera as Employer